Enzym Medical - Terms and Conditions

Welcome to Enzym Medical. By accessing and using our website and services, you agree to comply with the following terms and conditions. These terms outline the legal obligations between Enzym Medical and our users. Please read these terms carefully, as they govern your relationship with us.

1. General Information

1.1 Enzym Medical LLC (referred to as "we," "us," "our") is a Dubai-based biomedical and rehabilitation equipment supplier.

1.2 By purchasing products or using our services, you agree to abide by these terms and conditions, along with all applicable laws and regulations.

2. Product Information and Availability

2.1 We strive to provide accurate descriptions of our products and ensure they meet high-quality standards. However, we cannot guarantee that every detail is complete, accurate, or error-free.

2.2 Product availability is subject to change without notice. We reserve the right to discontinue any product at our discretion.

2.3 Product images are for illustrative purposes only. Actual product specifications may vary slightly based on manufacturing updates or improvements.

3. Pricing and Payments

3.1 All prices listed are in UAE Dirhams (AED) unless otherwise stated and exclude any applicable taxes, shipping, or handling fees.

3.2 We reserve the right to adjust pricing, discounts, or promotional offers without notice.

3.3 Payments can be made through the approved methods listed on our website. All payment information must be accurate, complete, and up-to-date.

4. Orders and Acceptance

4.1 Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order if there are issues with the order information, product availability, or payment method.

4.2 Upon order confirmation, you will receive a receipt of your order via email. This email serves as acknowledgment of your order but does not constitute acceptance.

4.3 Once an order is shipped, the sale is final, and all terms of our Return Policy will apply.

5. Shipping and Delivery

5.1 Delivery times vary based on product availability, location, and delivery method. While we strive for timely deliveries, delays may occur, and we are not liable for delays outside our control.

5.2 All delivery costs, including international fees or customs duties, are the responsibility of the customer.

5.3 Upon delivery, please inspect your items. Report any damage or discrepancies within 7 days to qualify for returns, in accordance with our Return Policy.

6. Return and Refund Policy

6.1 Enzym Medical offers a return policy for eligible products under specific conditions. Please refer to our Return Policy for complete details.

6.2 Non-returnable items include opened biomedical equipment, custom orders, and items damaged through misuse.

6.3 Refunds or exchanges are subject to inspection and approval and may take up to 10 business days to process.

7. Warranty on Products

7.1 Certain products sold by Enzym Medical may include a limited warranty, which varies depending on the manufacturer’s terms and the type of equipment. Warranty coverage and duration will be clearly stated for each product at the time of purchase.

7.2 Warranty claims are handled in accordance with the manufacturer’s terms and require proof of purchase. Customers are responsible for any shipping or handling fees associated with the return or repair of warranty-covered items.

7.3 Enzym Medical is not responsible for any damages arising from misuse, improper handling, or unauthorized repairs, which may void the warranty.

8. Privacy and Data Protection

8.1 Enzym Medical values your privacy and adheres to strict data protection guidelines. For information on how we collect, store, and process your data, please review our Privacy Policy.

9. Intellectual Property

9.1 All content on this website, including logos, images, and text, is the property of Enzym Medical and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

9.2 Users may not reproduce, distribute, or modify any website content without prior written permission from Enzym Medical.

10. Limitation of Liability

10.1 Enzym Medical will not be liable for any damages or losses arising from the use of our products or services, except where required by law.

10.2 This limitation of liability includes, but is not limited to, damages from interruptions, inaccuracies, loss of data, or other consequential losses.

11. Governing Law

11.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

11.2 Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

12. Changes to Terms and Conditions

12.1 Enzym Medical reserves the right to modify or update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our website and services constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Phone: +971 4 388 3891

Email: info@enzymint.com

Address: Unit 5, Al Qaseer, Ras Al Khour 2, Dubai, UAE