Return Policy

At Enzym Medical, we are committed to providing our customers with high-quality biomedical and rehabilitation equipment. Ensuring your satisfaction is our priority, and we strive to meet the highest standards in the products we deliver. Due to the specialized nature of biomedical equipment, our return policy is designed to ensure safety, compliance, and product integrity.

Eligibility for Returns

Products may be eligible for return under the following conditions:

• Damaged or Defective Items: If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of receipt. We will arrange for an inspection and, if necessary, a replacement or refund.
• Incorrect Item Shipped: If you receive an incorrect item, please notify us within 7 days of delivery to initiate a return or exchange.
• Unopened Items: For safety reasons, only unopened and unused items in their original packaging may be eligible for return. These returns must be initiated within 7 days of delivery.

Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used biomedical, rehabilitation, and personal care items due to hygiene and safety regulations.
• Customized or special-order products tailored to specific needs.
• Items damaged due to misuse, neglect, or improper handling.

Return Process

To initiate a return:

1. Contact Our Customer Service Team: Reach us at info@enzymint.com or +971 4 388 3891 with your order details and reason for return.
2. Inspection and Approval: Once your request is received, we will guide you through the process, including any necessary inspection of the product.
3. Shipping Instructions: For eligible returns, detailed instructions for returning the item will be provided. Please ensure items are securely packaged.

Refunds and Exchanges

• Refunds: Once your return is approved, refunds will be processed within 7-10 business days to your original payment method.
• Exchanges: For eligible exchanges, a replacement item will be shipped upon return of the original item.

Contact Us for Assistance

If you have any questions or require assistance with our return policy, please don’t hesitate to contact us at +971 4 388 3891 or info@enzymint.com. We’re here to help ensure a seamless experience.