SHIPPING
We are based in Dubai, United Arab Emirates, and we ship both locally and internationally
Yes, we offer international shipping. Rates vary depending on the destination and package weight
We partner with trusted shipping providers such as Aramex, DHL, and Zajel to ensure reliable delivery
Shipping fees are calculated based on the destination and total order weight. Exact fees are shown at checkout before confirming the order
Within the UAE: 1–3 business days.
International: Approximately 3–7 business days, depending on the country
PRODUCT
Our products are medical-grade, high quality, user-friendly, and meet international safety standards
Each product includes detailed instructions for use, and we also offer instructional videos when available
We use top-quality materials like medical-grade stainless steel, certified silicone, and treated plastics
Yes, certain products come in multiple sizes or options. Available variants are shown on the product page
Dimensions and weight vary by product. All technical specifications are listed on each product’s detail page.
PAYMENT
Absolutely. We use SSL-encrypted and certified payment gateways to protect your sensitive information
This could be due to an expired card, exceeded credit limit, or restrictions on online payments. Please contact your bank or try an alternative payment method
We do not charge extra fees, but some banks may apply transaction charges for international cards
Yes, refunds are processed through the same payment method used once the return is approved
We offer seasonal and promotional discounts, which are announced on our website and social media channels
WHOLESALE
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Yes, minimum quantities apply depending on the product category. Contact us for detailed wholesale terms
Yes, we offer private labeling services for eligible wholesale orders
Yes, sample units are available upon request and are billed accordingly
Yes, we provide annual supply contracts with exclusive benefits for our registered partners
